Privacy Policy

Introduction

Welcome, and thank you for visiting Ivy Steel & Wire’s website.  Ivy Steel & Wire   (hereinafter, “Ivy”, “we”, “us”, or “our”) cares about your privacy, and protecting your privacy is important to us.  It is our belief that it is both necessary and beneficial for you to fully understand our Privacy Policy.  Therefore, we ask that you read this Privacy Policy carefully and contact us if there is anything you do not understand, or if you have any other questions or suggestions about how we handle the information collected on this website.

By accessing this website, you signify your assent to the terms and conditions set forth in this Privacy Policy without any amendment or change.  If you do not agree to this Privacy Policy, please do not access or use our website. 

From time to time and at its sole discretion, Ivy reserves the right to change this Privacy Policy for any reason, with or without notice to you.  However, if the Privacy Policy changes, we will always post the revised Privacy Policy on this website, which means that the then-current Privacy Policy posted on this website will always be the governing Privacy Policy.  We encourage you to review the Privacy Policy regularly for any changes.  Your continued use of this website will mean acceptance of any changes we make to the Privacy Policy.    

Collection of Personal Information

We define “personal information” as any information that is collected on our website and that directly identifies or can typically be used to identify, contact, or locate the person to whom such information pertains (such as the person’s name, postal address, telephone number, and e-mail address).  Personal information does not include any non-identifying information about you (including, without limitation, any non-identifying statistical information) or other technical or routing information about your computer collected.    

You may choose to provide us with personal information by, among other ways, sending us E-mail (for example, questions or suggestions) or by completing the “Contact Us” Online Form.

What We Do with the Personal Information Collected

We use personal information collected on our website for the following general purposes: to improve our service to you, to improve our website, to contact you, and/or to respond to your request.

We may provide your personal information to our affiliates and trusted third-party partners who work on behalf of or with Ivy or one of our affiliates.  Affiliates include our parent, subsidiaries and related parties, including, without limitation, MMI Products, Inc., Merchant Metals Holding Company, Oldcastle Building Products, Inc., and CRH plc.  We will use commercially reasonable efforts to ensure that any party to which your personal information is disclosed is or will be bound by confidentiality obligations and will not have an independent right to share the personal information with other third parties. 

Except as set forth above, no personal information that you supply to Ivy will be shared with or sold, rented, or loaned to any third party unless we have your express permission or under special circumstances, such as when we believe in good faith that disclosure is reasonably necessary to (i) comply with laws or regulations of a governmental or regulatory body or in response to a valid subpoena, warrant, or order, (ii) enforce our website’s user terms and conditions, or (iii) protect the rights, property, or personal safety of Ivy, our affiliates, our customers, or the public. 

What We Collect and Store Automatically

We collect no personal information about you when you visit our website unless you choose to provide this information to us. However, we collect and store certain non-personal information automatically.

Even if you do nothing during your visit but browse through our website, read pages, or download information, we may gather and store certain non-personal information about your visit automatically. This information generally cannot be used to identify you personally. For example, some types of information that may be automatically collected and stored include:

• The Internet domain (for example, "xcompany.com" if you use a private Internet access account) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are using the Internet) from which you access our website

• The type of browser and operating system used to access our website

• The date and time you access our website

• The pages you visit

• If you accessed our website through a link on another website, the address of that website

We use the non-personal information we collect for, among other things, counting the number and type of visitors to the different pages on our website, and helping us make our website more useful to visitors like you.  From time to time, we may disclose non-personal information to third parties in connection with the foregoing or for other lawful purposes.

Cookies

In addition to the information described above, we may attempt to place a small text file called a "cookie" on your hard drive to help us track your visits to our website. The cookie is sent to your web browser directory from our website’s server.  Cookies help us improve our website and create a speedier web experience for you by remembering your profile information.

A cookie functions as your identification card (for example, it contains your passwords and preferences), which can be retrieved by our website’s server when you visit our website. No other website can use or view the cookie set by Ivy.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.  However, if you choose to reject or disable the cookie set by our website’s server, you may not be able to access or use certain pages on our website.

Links to Other Websites

Our website may have links to one or more websites of our affiliates, partners, or other third parties. When you link to another website (including a website of one of our affiliates), you are no longer on our website and are subject to the privacy policy of the new website.  Since Ivy is not responsible for the privacy practices of other parties, we encourage you to learn about the online privacy policy for those websites.  Any information provided by you or collected on those websites will not be considered personal information for purposes of this Privacy Policy, and Ivy will not be responsible for maintaining the privacy of such information in any way. 

User Opt-Out Option

From time to time, Ivy may notify you of announcements, updates, and other information that we believe might be of interest to you.  Users may opt out of receiving these mailings by sending an email with their name to privacy@castletonenergy.com or by contacting us at our mailing address:

Ivy Steel & Wire
Attn: Online Privacy
400 N. Sam Houston Pkwy. E.
Suite 1200
Houston, Texas 77060

Use of Comments Submitted by Users

Ivy appreciates your feedback and suggestions.  Our goal is to provide all our customers with high quality services.  Our ability to freely evaluate and, if appropriate, implement ideas and information improves the online experience for all users.  Therefore, any information, feedback, data, questions, comments, suggestions, or other material (collectively, “Comments”) submitted to us, whether solicited or unsolicited, regarding our website (including all content available on or via the website), products or services shall be deemed non-confidential.  Notwithstanding anything to the contrary in this Privacy Policy, by providing such Comments, you hereby grant to us an unrestricted, irrevocable, royalty-free, and perpetual right to freely reproduce, use, disclose, modify, perform, publish, translate, create derivative works from, distribute, display, and exploit such Comments, without limitation, for any and all commercial and non-commercial purposes. 

Updating Your Personal Information and Privacy Preferences

You have the right to correct your personal information at any time.  In addition, in the event that the Privacy Policy has changed from the date you provided the personal information, and you do not agree with the new or changed provisions of the revised Privacy Policy, you may request that Ivy delete all of your personal information by contacting Ivy at the email address or mailing address listed above. 

Please include your name, address, and/or e-mail address when you contact us.  No specific form is required to notify Ivy of changes to your personal information or privacy preferences.  However, please note that it may be impossible for us to update your personal information or privacy preferences if sufficient information is not provided in your request.  Additionally, it may take up to ninety (90) days for any changes or updates to be completed and possibly longer if it is necessary for us to request additional information.

Privacy-Related Complaints

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